consumer Complaint Letter That Gets Results

Steaming mad about a stock or service? As a consumer, it is not unusual to touch (and even expect) an occasional problem with products we buy or services we receive. But if you're ready to rip someone's head off or give them a severe tongue lashing, you may want to reconsider. Giving the clerk or store employer a piece of your mind may make you feel better, but it may not get the results you want or deserve.

Product and aid providers understand that consumers expect to receive products that work and aid that merits their patronage. Most fellowships have policies in place for addressing the issues of unhappy consumers. Problems can normally be resolved speedily by speaking with a company representative. However, if you have tried to decide the problem to no avail, it may be time to take it to an additional one level: The Written Complaint.

Complaint Book

For some reason, fellowships seem to take a written complaint more seriously. But unless they are hopping mad, most people will not to take the time to write a letter. Beyond the possibility of resolving the dispute, the written complaint will serve as a report of the problem and your efforts to decide it. It may also serve to alert the company or society to a recurring problem at a particular location or with a particular worker or product.

consumer Complaint Letter That Gets Results

6 Tips For Writing A Letter That Will Get Results:

1. Get A Name

The idea is to get your letter to the right someone (someone who has the authority to do something about it) as speedily as possible. Sending your complaint to the wrong someone or addressing the letter generically to the "Complaint Department" will only delay resolution and cause you supplementary frustration. With a quick phone call to the company's aid number, you can get the name and address that you need.

2. Kill Them With Kindness

As angry as you may be about the situation, it's leading to realize that fellowships are more likely to reply positively, and even go above and beyond the call of duty, (think gift certificate) if the complaint letter keeps a civil and expert tone. A letter which includes calling the company or their employees by every name in the book, does not help your case, and in fact, may only serve to offend them.

3. Just The Facts

The problem should be clearly stated. furnish only information that is relevant to your complaint - what gave rise to it; location, date and time it occurred; steps you have taken to try to decide it; and names of employees who have information about the problem. Avoid telling them that your brother-in-law, Bob, had a problem with the garden branch five years ago, since it is not relevant to this particular instance.

4. The Proof Is In The Paperwork

Include copies of any relevant documentation you may have, including: receipts, contracts, aid agreements and warranties. You should also include copies of any previous correspondence you have sent to or received from the company about the problem. Keep all customary documents until the problem has been resolved to your satisfaction.

5. Be Reasonable

Any demands included in the letter should be uncostly and clearly stated. Since each situation is unique, there are no hard and fast rules as to what you should expect in the form of a resolution. It is normally safe to ask for anything you think is fair. asking for a full reimbursement of the purchase price, plus a free trip to Maui, is a question not likely to be met.

6. Bring In The Troops

There are some regulatory agencies and organizations available to support consumers in attempting to decide disputes. Some organizations' efforts are focused on definite products or services such as cars or real estate. A quick Internet crusade using keywords like "consumer complaint" or "consumer protection" should yield a wide range of beneficial sites. Since most fellowships and organizations are willing to go to some lengths to keep consumers happy, calling in the soldiery may not be necessary. Depending on the nature of your problem, you may state in your letter that you will be sending a copy to the great company Bureau or other accepted agency. It may be best, however, to give the company a chance to decide it before you call in the troops.

Consumer Resources

If the complaint letter you sent does not receive a response or if the results are not to your satisfaction, rest assured that options for resolution exist face the company or organization.
Better company Bureau - http://www.bbb.org

The Bbb has 145 offices over the U.S. And Canada. Consumers may file a complaint online or touch their local office. The website also allows consumers to entrance company reports, tips and statistics.

Bureau of consumer security - http://www.ftc.gov/bcp/index.shtml

The Federal Trade Commission's Bureau of consumer security is in place to safe consumers against unfair, deceptive and fraudulent practices. Complaints may be filed online or may be sent to Federal Trade Commission, Crc-240, Washington, D.C. 20580.

State Attorney General

Each State Attorney General's office has a consumer security branch in place and many will allow consumers to file a complaint online.

consumer Complaint Letter That Gets Results